TRUST AND DEPENDABILITY
Always remain equitable and ethical. Always deliver what's promised. Become the 'Go To' Team.
UNDERSTANDING THE NEEDS
Listen to clients' problems and issues. What is it that the client truly values? What are the client's goals?
Be well informed and educated on topics being addressed. Frequent interaction will always add value -- Stay on top. Be always mindful of any impacts on client's schedules.
MAINTAIN HIGH STANDARDS
Maintain an assertive, yet modest and polite manner at all times. Use language suited to the environment. Stay humble -- it's about listening and addressing clients' needs.